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Orders & Shipping
Frequently asked questions
How do I receive my digital purchase?
After completing your order, you will receive an email with a download link and access instructions. Please check your spam or promotions folder if you do not see it.
Do you ship internationally?
Yes! We currently offer international shipping on selected products where available. Shipping options, delivery times, and costs are automatically calculated at checkout based on your location.
Our store is powered by Shopify, which provides automatic currency conversion and shipping estimates. While these tools are generally accurate, occasional technical issues may occur.
If you experience any problems during checkout or have questions about shipping to your country, please don't hesitate to contact us. We're always happy to help and will do our best to assist you
Will my order have tracking?
Yes! All physical orders include a tracking number, which will be sent to you once your order has shipped. You can use this information to monitor your package's progress until it arrives.
Please ensure someone is available to receive your delivery whenever possible. If you have any questions about your shipment or experience delays, feel free to contact us—we're always happy to help.
How long does shipping take?
Delivery times are estimates and may vary by carrier and location. We are not responsible for delays caused by shipping carriers or customs.
Digital Products & Refunds
Frequently asked questions
Can I get a refund on a digital product?
Digital products are non-refundable once the download link has been accessed. Please review product descriptions carefully before purchasing. If you experience a technical issue, contact us and we'll do our best to help.
What if I have trouble downloading my purchase?
Please contact our support team, and we will help you access your files as quickly as possible.
Are your courses suitable for beginners?
Yes. Our tutorials are designed for creative beginners as well as experienced cake artists and designers who want to improve their skills.
Other Questions
Frequently asked questions
Business & Partnerships
Do you offer wholesale or commercial partnerships?We welcome collaboration opportunities with creative brands, wedding professionals, and businesses. Please contact us to discuss partnership options.
Can I become a VivaNata affiliate or partner?
Yes. We are developing opportunities for creators and entrepreneurs to partner with VivaNata and share our creative resources
Do you create custom designs or wedding resources?
Yes. VivaNata offers selected custom design services, including wedding inspiration, digital templates, and creative projects.
What is your return policy for physical products?
Physical & Dropship Products (coming soon). We accept returns within 30 days of receiving your item, provided it is unused and in its original packaging. Contact us at info@vivanata.com before sending anything back.
Still need help?
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