Refund policy

Digital Products Digital products are non-refundable after the download has been accessed or the digital content has been used. Please review product descriptions carefully before purchasing. If you experience a technical issue with your download, please contact us at info@vivanata.com and we will do our best to resolve it.

Physical & Dropship Products We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Please contact us before returning any physical product. For approved returns, we will provide return instructions. A prepaid return shipping label may be provided for items that arrive damaged, defective, or incorrect. For change-of-mind returns, return shipping costs are the customer’s responsibility unless otherwise stated.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges We do not offer direct exchanges.The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, If approved, your refund will be issued to the original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@vivanata.com.