Shipping policy

Shipping Policy

Last Updated: August 1, 2026

Thank you for shopping with VivaNata. We are committed to providing a smooth and reliable shopping experience. Please review our shipping information below.

Digital Products

Our digital products—including eBooks, templates, guides, printable files, and online courses—are delivered electronically.

Digital products are available for download immediately after successful payment unless otherwise stated on the product page.
You will receive an order confirmation email with download instructions.
No physical item will be shipped for digital purchases.

Physical Products

We offer a carefully selected collection of physical products fulfilled by our trusted shipping partners. Physical products are supplied and fulfilled by third-party suppliers through AutoDS. Depending on the product, orders may ship from different locations and may arrive in separate packages.

We ship directly from multiple warehouses as soon as the order is processed.

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days.

Therefore, please allow additional days in transit for delivery.

Processing and Delivery Times

Processing and delivery times vary by product, supplier, destination, and carrier. Please review the product page and checkout for the most current estimated delivery information. Delays may occur during holidays, sales, customs processing, severe weather, or carrier disruptions.

Shipping Destinations

We currently offer shipping for eligible physical products to the:

- United States
- Canada
- Australia
- New Zealand

We may add additional countries in the future.

Availability can vary by product and supplier.

Shipping Costs

Free standard shipping is currently offered on eligible physical products to the destinations listed above. Any available shipping options and charges will be displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information (when available).

Please allow up to 24 hours for tracking updates to appear.

Multiple Deliveries

If your order contains both digital and physical products:

Digital products will be delivered electronically.
Physical products will be shipped separately.

Customs, Duties & Taxes

Orders shipped to Canada may be subject to customs duties, import taxes, or other fees imposed by local authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

VivaNata is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Incorrect Shipping Address

Please verify your shipping address before placing your order.

VivaNata is not responsible for packages delivered to an incorrect address provided during checkout.

If you need to update your address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

Lost or Damaged Packages

If your package is lost, delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.

Include your order number and, if applicable, photos of the damaged package or product. We will work with our fulfillment partners and shipping carriers to help resolve the issue.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays caused by weather, holidays, customs inspections, carrier issues, or other circumstances beyond our control may occur.

We appreciate your patience and understanding.