Shipping Policy

Last Updated: August 1, 2026

Thank you for shopping with VivaNata. We are committed to providing a smooth and reliable shopping experience. Please review our shipping information below.

Digital Products

Our digital products—including eBooks, templates, guides, printable files, and online courses—are delivered electronically.

• Digital products are available for download immediately after successful payment unless otherwise stated on the product page.
• You will receive an order confirmation email with download instructions.
• No physical item will be shipped for digital purchases.

Physical Products

We offer a carefully selected collection of physical products fulfilled by our trusted shipping partners.

Processing Time

Orders are typically processed within 1–3 business days after payment is received.

Processing times may vary slightly during holidays, promotional events, or periods of high order volume.

Shipping Destinations

We currently ship physical products to:

• United States
• Canada

We plan to expand to additional countries in the future.

Estimated Delivery Times

United States

• Standard Shipping: 3–8 business days

Canada

• Standard Shipping: 7–14 business days

Delivery times are estimates and may vary depending on the shipping carrier, destination, customs processing, or weather conditions.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and the products in your order.

Any available free shipping promotions will be displayed during checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information (when available).

Please allow up to 24 hours for tracking updates to appear.

Multiple Deliveries

If your order contains both digital and physical products:

• Digital products will be delivered electronically.
• Physical products will be shipped separately.

Customs, Duties & Taxes

Orders shipped to Canada may be subject to customs duties, import taxes, or other fees imposed by local authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Shipping Address

Please verify your shipping address before placing your order.

VivaNata is not responsible for packages delivered to an incorrect address provided during checkout.

If you need to update your address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

Lost or Damaged Packages

If your package is lost, delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.

Include your order number and, if applicable, photos of the damaged package or product. We will work with our fulfillment partners and shipping carriers to help resolve the issue.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays caused by weather, holidays, customs inspections, carrier issues, or other circumstances beyond our control may occur.

We appreciate your patience and understanding.

Contact Us

If you have any questions about shipping or your order, please contact us through our Contact page. We are happy to assist you.

Thank you for choosing VivaNata.